Returns & Refunds
Information about returns, replacements and refunds.
1. Return Requests
Customers should contact our team to request a return or report a product issue.
2. Product Condition
- Keep the original packaging where possible.
- Include supplied accessories and items.
- Provide proof of purchase or order reference.
- Report damage or missing items promptly.
3. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, contact our team with your order details and photographs.
4. Refund Process
Approved refunds will be processed according to the applicable payment provider procedures and agreed refund terms.
5. Return Conditions
Return periods, product eligibility and exclusions must be confirmed in accordance with our actual business policy and applicable UAE consumer laws.
6. Contact
For return assistance, please contact our team.